The 2013/07/25 at 07:56
To help, rescue and sometimes save. The noble mission of assistance is summed up by these three verbs. This role is all the more crucial in a world where the galloping globalisation of exchanges requires permanent reassessment of how things stand. AXA Assistance constantly extends its influence in this domain of activity in the interests of offering ever diverse and appropriate services. The group generates a turnover of nearly one billion euros every year. It has 7,000 employees in 34 countries, and is capable of intervening in some 200 States, particularly in the provision of medical repatriation services.
“We practise four main lines of activity. In terms of automobiles, we can send a tow truck to intervene, often within the hour, in the event of breakdown. We also meet home emergencies following plumbing or locksmithing problems. Travel represents another important branch of activity and comprises a comprehensive offer including insurance products relating to travel cancellation, luggage loss, but also repatriation in the event of major problems. Finally, as well as these so-called traditional assistance metiers, health constitutes a new domain that we are exploring in response to major social trends today,” explains Serge Morelli, CEO of AXA Assistance. The lengthening of lifespan and the rise of dependency-related needs, as well as the withdrawal of States from health financing set the tone for today, not to mention the continual increase in the number of expatriates on overseas missions. The group’s offer has evolved accordingly.
The assets of AXA Assistance are many. Its services are available at any time, 24 hours a day and 7 days a week. “Our global staff of 7,000 employees, a majority of whom are based on our operational platforms, represents a key factor for meeting client needs. We have a few hundred doctors capable of intervening in the most urgent situations. Our capacity to anticipate needs in terms of immediacy is another of our most precious assets,” comments Serge Morelli.
The AXA Assistance group endeavours to increasingly fill out its services. “We take care of the repatriation of expatriates and also their families, whatever their country of origin. Specific support (psychological services for example) is also available for spouses and children when needed. “Another of our competitive advantages is our offer of the ‘Webcorp’ online tool. This web site is aimed both at company management who can use it to bring advice on a destination to employees, as well as at expatriates who can find a wealth of practical information on AXA Assistance’s offer and services in their destination country,” Nathalie Benchetrit, Corporate Health and Security Manager at AXA Assistance France.
The web site provides general, medical and security information. “We also offer special follow-up for employees who are expatriates in at-risk countries. The company can receive alerts on the countries where their employees are located and follow the evolution of risk levels,” she continues. Since the start of 2013, Webcorp has also been available on Android Store and Apple Store. Webcorp Mobile is an application providing security “at one’s fingertips” during business travels.
AXA Assistance furthermore has access to a vast network of partners. “They are the very essence of our metier. In order to intervene immediately, we rely on these partners with whom we have signed agreements on quality service and costs. In the medical domain alone, we work with 40,000 service providers worldwide (outside of the United States) in order to guarantee efficient responses to client needs,” points out Serge Morelli.
In the future, AXA Assistance intends to widen its network, particularly in countries with strong growth potential, such as those in Latin America, Asia, the Middle East and Eastern Europe. The aim is to primarily develop travel and automobile assistance in these regions. “For example in China, 17 million new vehicles are licensed every year,” notes the CEO, illustrating an ensuing need for roadside assistance.
The new market territories, namely needs for dependency or health-related services, are also amongst future areas of development, as well as innovative services for expatriates and staff on travel missions. “Heath and security are naturally absolute priorities. For example, we extracted around one hundred persons working for a major French group present in Libya during the recent conflict. Other evacuation operations were carried out in Egypt during the Arab Spring,” cites Serge Morelli. “Our business traveller offer is being filled out by a new offer currently being piloted. It consists in offering medical services via a remote platform. In this way, the doctor can make recommendations and prescribe treatment from a distance. If further examinations are required, the doctor will direct the patient towards the most appropriate local partner medical team.”
For further informations: click here.