Cisco’s collaborative working tools meet company needs for rapid exchanges wherever interlocutors are located and whatever materials they use.
Telephone terminals, videos on personal computers, videoconferencing rooms or immersive telepresence… Cisco’s collaboration solutions know no limits. “Globalisation affects a majority of enterprises today. This evolution requires an ever quicker reaction time in everyday business,” notes Fabien Médat, Technical Manager for Collaboration Solutions for the IT group. This context necessitates adapted responses and effective communication. “We therefore offer tools allowing the improvement of long-distance collaboration between colleagues in the one organisation, as well as with correspondents external to the company. The offer concerns a wide panel of terminals or tools on workstations ranging from immersive video equipment in meeting rooms to solutions useable
on digital tablets or smartphones for those on the move. The aim is to interact more easily, to make decisions more quickly,” he continues.
As enterprises tend to be organised in an increasingly dispersed manner, the use of these solutions is more and more necessary. Clients, partners and suppliers feel a growing need to stay in contact.
The need to access specific skills and expertise in a company more swiftly also explains the growing recourse to collaborative work solutions, synonymous with agility for professionals. François Moïse, Manager of the Collaboration unit at Cisco France, reminds that “70 % of communication is non-verbal. Video communication is really popular in organisations for improving exchange. The quality
of flows and the capacity to operate very simply, with great interoperability, play a major role.
Solutions meeting these criteria are extremely in demand today. ”Unlike other players in this sector, Cisco offers an end-to-end solution integrating all unified communication tools necessary for a company’s collaborators. “With our offer, everyone can participate in the same conference whatever the media form they use. A certain number of our rivals develop separate solutions for voice, for video at every workstation, or for mobility. In this case, the person needs to pay attention to the terminal being used when hooking up to a conference. We wish to abolish these barriers by allowing any user to communicate without having to worry about the media at disposal or the place where he or she may find himself,” explains Fabien Médat. Cisco offers scalable and secure open architecture solutions guaranteeing sound usage of these different possibilities. They do not depend on any particular operating system and can therefore be integrated to tablets as well as computer terminals. It should be noted that this compatibility also includes the
integration of the security solutions already used by the organisations.
Two forms of videoconferencing services are available: an internalised form allowing clients to deploy and administer solutions themselves, and an externalised form aiming to consume tools directly from the Cloud via “as a service” offers. “There is quite a strong tendency to adopt collaborative services via a web portal to use services directly from a professional application or to give access to these tools outside the organisation, in order to promote B-to-B and B-to-C communication,” comments François Moïse. “There is now complete liberty in the way a user takes recourse to videoconferencing,” he adds.
The adding of video to exchanges not only corresponds to a visual enrichment of discussions. Certain terminals for example have a camera that can be turned around to film a document and show it to a long-distance correspondent. This is real added value. “The examples associated with the usage of video in business are increasingly numerous. Remote access to expertise and the capacity to
train this way are in place in many vertical environments,” illustrates François Moïse. He adds that “technological solutions available are also behind a heightened development of telecommuting, a way of working that is fully expanding and to which our services fully respond.”
At Cisco, innovation is ongoing. Almost 6 billion dollars are invested every year in Research and Development activities. Almost 150 companies have been taken over by the group in the last 25 years in order to fully fill out the offer and to make it all the more state of the art. “One of our projects consists in working in favour of constantly simplifying solutions on both the B-to-B and the B-to-C markets,” confides François Moïse. In the future, “these services will be even easier to access through